"Change of mind" Returns:
If you wish to return an item because you have changed your mind about your purchase, Sable & Dixie will offer you an exchange voucher (i.e. store credit) provided that:
- You return the item within 7 days of receiving the product (will be determined from tracking confirmation);
- The item is in a re-saleable condition including that:
- It is unworn, unused and in its original condition; and
- The product is not one on which a change of mind return is not available (see below).
If these requirements are not satisfied, Sable & Dixie reserves the right not to offer an exchange voucher or refund for change of mind returns.
Goods on which a change of mind return will be individually evaluated:
Sable and Dixie will individually evaluate the return of items from the following categories under the change of mind returns policy:
- Pre-order products
- Sale items
We reserve the right to refuse or accept returns/exchanges on the above items at our own discretion.
These products can still be returned if they are faulty or do not fit for purpose.
Sable and DIxie will accept product returns and provide you with an exchange voucher, stored credit, replacement product or refund where:
- The product is faulty or is not of acceptable quality, or
- The product does not match the description; and
- You can provide proof of purchase.
Sable and Dixie reserves the right not to offer an exchange voucher, refund or repair where the item fault is a result of misuse or neglect.
Sable and Dixie reserves the right to:
Assess the condition and age of returned goods prior to providing an exchange or refund. This may result in an exchange or refund being refused.
- Refunds will be issued using your original payment method
- Gift cards are not redeemable for cash
All returns should be address to:
Sable and Dixie Returns
PO Box 3314
Mentone East, Vic